Shipping & Delivery Policy

This Shipping & Delivery Policy sets out the terms and conditions applicable to the delivery of orders placed through the official Al-Ahli Club Online Store.

Orders are typically dispatched within 1–2 business days from the date of confirmation.

Total estimated delivery time:

• Standard items: 3–7 business days
• Personalized items: 6–10 business days

All orders are shipped via Aramex using a fully tracked delivery service. Once your order has been dispatched, you will receive a confirmation email or SMS with your tracking details.

Delivery timelines may vary depending on your location. The estimated delivery timeframe will be displayed at checkout before placing your order.

If a shipment is confirmed as lost in transit, a full refund or replacement will be issued in accordance with our Return & Refund Policy.

Shipping fees are displayed at checkout prior to order confirmation. Refunds do not include original shipping fees except where the return is due to a defective or incorrect product.

All domestic orders are delivered via Aramex Express service.

Estimated delivery time:

• 2–5 business days from dispatch

Delivery times may be longer for remote locations.

• Orders are processed daily (excluding public holidays).
• Orders placed after 4:00 PM may be processed the following business day.
• Some remote locations may experience longer transit times.

Customers are responsible for providing accurate delivery details. If delivery fails due to:

• Incorrect address
• Customer unavailability

The shipment may be returned to us. In such cases:

• Re-delivery fees may apply
• Original shipping fees are non-refundable

If your order arrives damaged or incomplete, please contact Customer Service within 48 hours of delivery ([email protected]) with:

• Your order number
• Clear photos of the issue

We will arrange a replacement or refund in line with our Return & Refund Policy.

While we aim to deliver within the stated timeframes, delays may occur due to:

• Peak periods
• Weather conditions
• Carrier delays
• Public holidays

We appreciate your understanding in such cases.

Orders containing personalized products (e.g. name & number printing) require additional processing time. Personalized items will require 3–5 business days for processing, in addition to the standard delivery timeframe.